Humayun Khan is senior product designer based in Montreal.
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Previously, he was the Sr. Writer at emerging technology publication BetaKit where he covered early-stage startups from around the globe. Get free online marketing tips and resources delivered directly to your inbox. In the meantime, start building your store with a free day trial of Shopify. Email address. Your store name.
Amazon Acquires Whole Foods (B)
Create your store. Let's get started. Picking the Right Apples The staff at Apple retail stores are all screened and trained with a great deal of scrutiny before they make it out onto the sales floor to interact with customers. Do they love and care about your brand? How picky are you when it comes to finding the right "type" of fit for your brand?
What's your employee turn-over rate? Selling the A. Way When Apple's Genius Training Student Workbook was leaked by Gizmodo two years back, it revealed a great deal about the extent to which the company goes to sufficiently train and produce the level of quality service anyone who's visited an Apple store comes to expect. It actually means: A - Approach customers with a personalized, warm welcome. P - Probe politely to understand all the customer's needs. P - Present a solution for the customer to take home today.
L - Listen for and resolve any issues or concerns. E - End with a fond farewell and an invitation to return. Apple Staff: I see, what do you plan on doing with that iPad? P You: Well, I'd like to be able to put into my purse and not feel weighed down. E Now you don't have to follow the A. The Three F's of Empathy Anybody who's ever worked in retail will testify that not all customers are created equal.
Simple Safety in Retailing
Are manually operated valves and switches controlling the operation of equipment and machines clearly identified and readily accessible? Are all pulleys and belts within 7 feet 2. Are splash guards mounted on machines that use coolant to prevent the coolant from reaching employees? Are methods provided to protect the operator and other employees in the machine area from hazards created at the point of operation, ingoing nip points, rotating parts, flying chips and sparks? If special hand tools are used for placing and removing material, do they protect the operator's hands?
Are revolving drums, barrels and containers guarded by an enclosure that is interlocked with the drive mechanism so that revolution cannot occur unless the guard enclosure is in place? Are provisions made to prevent machines from automatically starting when power is restored after a power failure or shutdown? Are machines constructed so as to be free from excessive vibration when the largest size tool is mounted and run at full speed? If machinery is cleaned with compressed air, is air pressure controlled and PPE or other safeguards utilized to protect operators and other workers from eye and body injury?
Are radial arm saws so arranged that the cutting head will gently return to the back of the table when released? Is all machinery or equipment capable of movement required to be de-energized or disengaged and blocked or locked out during cleaning, servicing, adjusting, or setting up operations? If the power disconnect for equipment does not also disconnect the electrical control circuit, are the appropriate electrical enclosures identified and is a means provided to ensure that the control circuit can also be disconnected and locked out? Does the lockout procedure require that stored energy mechanical, hydraulic, air, etc.
Are employees required to keep personal control of their key s while they have safety locks in use?
Is it required that employees check the safety of the lockout by attempting a startup after making sure no one is exposed? Are employees instructed to always push the control circuit stop button prior to re-energizing the main power switch? Is there a means provided to identify any or all employees who are working on locked-out equipment by their locks or accompanying tags? Are a sufficient number of accident prevention signs or tags and safety padlocks provided for any reasonably foreseeable repair emergency?
When machine operations, configuration, or size require an operator to leave the control station and part of the machine could move if accidentally activated, is the part required to be separately locked out or blocked? If equipment or lines cannot be shut down, locked out and tagged, is a safe job procedure established and rigidly followed?
Are only authorized and trained personnel permitted to use welding, cutting, or brazing equipment? Are compressed gas cylinders regularly examined for obvious signs of defects, deep rusting, or leakage? Is care used in handling and storage of cylinders, safety valves, relief valves, etc. Are precautions taken to prevent the mixture of air or oxygen with flammable gases, except at a burner or in a standard torch? Are only approved apparatuses torches, regulators, pressure reducing valves, acetylene generators, manifolds used?
Are cylinders, cylinder valves, couplings, regulators, hoses and apparatuses kept free of oily or greasy substances? Are regulators removed and valve-protection caps put in place before moving cylinders, unless they are secured on special trucks? Do cylinders without fixed wheels have keys, handles, or non-adjustable wrenches on stem valves when in service? Is red used to identify the acetylene and other fuel-gas hose, green for the oxygen hose and black for inert gas and air hoses?
Are pressure-reducing regulators used only for the gas and pressures for which they are intended? Is open circuit no-load voltage of arc welding and cutting machines as low as possible and not in excess of the recommended limits? Is grounding of the machine frame and safety ground connections of portable machines checked periodically? Are work and electrode lead cables frequently inspected for wear and damage, and replaced when needed?
When the object to be welded cannot be moved and fire hazards cannot be removed, are shields used to confine heat, sparks and slag? Are fire watchers assigned when welding or cutting is performed in locations where a serious fire might develop? Are combustible floors kept wet, covered with damp sand, or protected by fire-resistant shields? Are precautions taken to protect combustibles on the other side of metal walls when welding is underway? Are used drums, barrels, tanks and other containers thoroughly cleaned of substances that could explode, ignite, or produce toxic vapors before hot work begins?
Are employees exposed to the hazards created by welding, cutting, or brazing operations protected with PPE and clothing? When working in confined places, are environmental monitoring tests done and means provided for quick removal of welders in case of an emergency?
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Are compressor air intakes installed and equipped so as to ensure that only clean, uncontaminated air enters the compressor? Before a compressor's pressure system is repaired, is the pressure bled off and the system locked out?
8 Best Tips to Improve Retail Staff Training, Customer Service and Skills
Is the belt drive system totally enclosed to provide protection for the front, back, top and sides? When compressed air is used to clean clothing, are employees trained to reduce the pressure to less than 10 pounds per square inch psi? Are safety chains or other suitable locking devices used at couplings of high-pressure hose lines where a connection failure would create a hazard? Before compressed air is used to empty containers of liquid, is the safe working pressure of the container checked? When compressed air is used with abrasive blast cleaning equipment, is the operating valve a type that must be held open manually?
When compressed air is used to inflate auto tires, are a clip-on chuck and an inline regulator preset to 40 psi required? Are employees prohibited from using compressed air to clean up or move combustible dust if such action could cause the dust to be suspended in the air and cause a fire or explosion hazard? Is every receiver equipped with a pressure gauge and one or more automatic, spring-loaded safety valves?
Is the total relieving capacity of the safety valve able to prevent pressure in the receiver from exceeding the maximum allowable working pressure of the receiver by more than 10 percent? Is every air receiver provided with a drain pipe and valve at the lowest point for the removal of accumulated oil and water?
Are all safety valves tested at regular intervals to determine whether they are in good operating condition? Is the inlet of air receivers and piping systems kept free of accumulated oil and carbonaceous materials?
Are cylinders with a water weight capacity over 30 pounds Are compressed gas cylinders stored in areas protected from external heat sources such as flame impingement, intense radiant heat, electric arcs, or high-temperature lines? Are cylinders located or stored in areas where they will not be damaged by passing or falling objects or subject to tampering by unauthorized persons?
Are cylinders stored or transported in a manner to prevent them from creating a hazard by tipping, falling, or rolling? Are cylinders containing liquefied fuel gas stored or transported in a position so that the safety relief device is always in direct contact with the vapor space in the cylinder? Are valve protectors always placed on cylinders when the cylinders are not in use or connected for use?